Had a water heater breakdown. Connor Joseph addressed addressed all my questions and concerns patiently and pointed me in the right direction. I would definitely recommend silco and especially Connor!
We’ve had Silco work on our HVAC three or four times since moving to the area in 2022 and every time, including Connor replacing a capacitor in an AC unit today in the middle of a heat wave, the service has been outstanding. Extremely quick response time, quick but careful diagnostics, and great explanations of repair/replace options. The guys are friendly, professional, and efficient - highly recommend.
Response from the owner 14:08 10 Jul 25
Hello Annie,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've consistently received outstanding service from our team, especially during such crucial times like a heat wave. It's great to know that Connor and the rest of our team have been able to provide quick and thorough service while keeping you informed about your options. Your recommendation means a lot to us, and we're grateful for your trust in Silco Plumbing, Heating, Air Conditioning & Drain Cleaning. If you ever need anything in the future, please don't hesitate to reach out. Best regards, The Silco Team 
Connor from Silco was great. He is very knowledgeable, thorough, polite and pleasant. Connor answered all questions and explained everything he had to do. He went over & above with all he did. Silco is lucky to have him. If/when I need them again, will ask to have Connor do the work.
Response from the owner 15:34 27 Jun 25
Hello D,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Connor provided you with exceptional service. It's always our goal to ensure our customers feel informed and satisfied, and we're delighted that Connor went above and beyond to meet your needs. Your kind words will certainly be shared with him and the rest of our team. We look forward to serving you again in the future, and we’ll be sure to have Connor ready to assist you. Best regards, The Silco Plumbing, Heating, Air Conditioning & Drain Cleaning Team 
Nico got right to the job and installed our new water heater so happy to have hot water Thank you Nico
Response from the owner 14:49 07 Mar 25
Hi Bette,Thank you for your great review! We're so glad to hear that Nico was able to quickly install your new water heater and that you're enjoying hot water again. We really appreciate your feedback and will be here if you need any further assistance! Jerry Silverio, Owner 
Joe with Silco Plumbing is excellent. Highly recommend. Professional service and great communication
Response from the owner 20:19 19 Feb 25
Hello Kirk,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Joe and our team at Silco Plumbing, Heating, Air Conditioning & Drain Cleaning. Providing professional service and clear communication is always our top priority, and it's great to know we met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.Best regards, The Silco Team 
Thank you Niko! Excellent service and understanding with my elderly parents. Finally, 2 toilets changed, after 70yrs! 😉
Response from the owner 15:50 10 Jan 25
Hi Linda,Thank you so much for the kind words! It was a pleasure helping out, and I'm glad we could make the process smooth for your parents. Here's to 70 more years of comfort with those new toilets! 😊 Don't hesitate to reach out if you need anything else! Jerry Silverio, Owner 
Very good experience with Silco. Nico D.arrived right in time and got right to work. Pleasantly we need no other repairs or replacement. I called Silco following a "you gotta replace the furnace"" bad call by a National firm. That firm never followed up on the replacement call,made me suspicious. Thanks Silco and Nico Ducette.
Response from the owner 16:16 13 Dec 24
Hi Joe,Thank you for sharing your experience! We're so glad Nico could provide timely and honest service, giving you peace of mind without unnecessary repairs or replacements. We appreciate your trust in Silco and are here whenever you need us! Jerry Silverio, Owner 
Prompt, reliable, professional, courteous and their workmanship is first rate. I needed plumbing work done at my home and Nikko was superb. He was all of the above and cleaned up so well you would never have known he had done any work. Thank you again Nikko!
Response from the owner 15:40 25 Oct 24
Hi Carolyn.Thank you so much for your kind words! We're thrilled to hear that Nikko exceeded your expectations with his professionalism and attention to detail. We pride ourselves on providing prompt and reliable service, and it's wonderful to know that the cleanup left your home just as it was. We look forward to assisting you with any future needs! Jerry Silverio, Owner 
Silco Plumbing was a huge help and thoroughly professional when my toilet tank leaked from the second floor through the kitchen ceiling. Silco Plumbing sent someone that day and he tackled all the issues he found with the toilet. I feel lucky to have Silco Plumbing in my contacts. Ben was excellent to work with.
Response from the owner 15:13 20 Sep 24
Hi Kitty,Thank you for your thoughtful review! We're so glad we could assist you quickly and professionally with the leak. It's great to hear that Ben provided excellent service, and we're happy to be in your contacts for any future plumbing needs! Jerry Silverio, Owner 
Ben did a great job!! He was here 10 mins early, which we liked. And he did a great job fixing our leaking bathroom faucet and toilet. Thanks Ben. Thanks Silco.
Response from the owner 04:07 16 Aug 24
Hi Ronnah,Thank you for your fantastic review! We're glad to hear that Ben arrived early and did a great job fixing your bathroom faucet and toilet. We appreciate your support and look forward to helping you again in the future! Jerry Silverio, Owner 
Our Andover, MA Statistics
Water Heater Services Available in Andover
- Water Heater Repairs: From faulty thermostats to tank leaks, we fix issues quickly and thoroughly.
- Water Heater Replacements: When it’s time for a new system, we’ll recommend and install the right unit for your home.
- Tankless Water Heater Installations: Save space, energy, and enjoy endless hot water with a tankless system.
- Annual Maintenance & Inspections: Keep your water heater running longer with routine flushing and checkups.
- Gas & Electric Water Heaters: We service, repair, and replace all major makes and models.
- Emergency Service: No hot water in the middle of the night? We’re here for you, 24/7.
Typical Water Heater Issues We Fix
If you’re experiencing uneven heating, discolored water, unusual noises, or spotting water around your tank, your system may need servicing. Even dependable units require upkeep as they age, and overlooking these signs can result in more serious issues.
🚿 Running Out of Hot Water? We fix heating elements, thermostats, and gas valves to get your hot water working dependably again.
💧 Water Pooling or Dampness Near the Base? We repair or replace damaged parts to eliminate leaks and prevent potential water damage.
🔊 Strange Sounds from Your Tank? If you’re hearing banging or rumbling, it might be due to sediment accumulation. We’ll flush and clean your system to boost its performance.
🌡️ Experiencing Fluctuating Water Temperatures? We adjust thermostats and check every component to guarantee optimal performance.
⚡ Outdated or Inefficient Water Heater? We provide installation of energy-saving tank and tankless water heaters to help reduce your energy costs.
🕒 Need Immediate Help? With our 24/7 emergency water heater repair in Andover, you’ll never have to worry about being without hot water.
Why Select Silco Plumbing Services?
Frequently Asked Questions
Book a Service Appointment Today
Whether it’s an unexpected issue or a scheduled upgrade, Silco Plumbing ensures hassle-free water heater service in Andover. Rely on our years of expertise, transparent pricing, and same-day availability to keep your hot water running when you need it.
What Our Clients Say
Carolyn Water Heater Solution
Carolyn requested service in Andover after noticing her water heater struggling to heat water. Our team replaced it with a 40-gallon power-vented gas unit under a 6-year tank-only warranty, restoring reliable hot water throughout her home.
Old Water Heater? We Got You
When Tom from Andover reached out regarding his old water heater, we carefully inspected the system and suggested replacement. We installed a 40-gallon gas water heater under a 6-year tank-only warranty, giving him peace of mind.
