Had a water heater breakdown. Connor Joseph addressed addressed all my questions and concerns patiently and pointed me in the right direction. I would definitely recommend silco and especially Connor!
We’ve had Silco work on our HVAC three or four times since moving to the area in 2022 and every time, including Connor replacing a capacitor in an AC unit today in the middle of a heat wave, the service has been outstanding. Extremely quick response time, quick but careful diagnostics, and great explanations of repair/replace options. The guys are friendly, professional, and efficient - highly recommend.
Response from the owner 14:08 10 Jul 25
Hello Annie,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've consistently received outstanding service from our team, especially during such crucial times like a heat wave. It's great to know that Connor and the rest of our team have been able to provide quick and thorough service while keeping you informed about your options. Your recommendation means a lot to us, and we're grateful for your trust in Silco Plumbing, Heating, Air Conditioning & Drain Cleaning. If you ever need anything in the future, please don't hesitate to reach out. Best regards, The Silco Team 
Connor from Silco was great. He is very knowledgeable, thorough, polite and pleasant. Connor answered all questions and explained everything he had to do. He went over & above with all he did. Silco is lucky to have him. If/when I need them again, will ask to have Connor do the work.
Response from the owner 15:34 27 Jun 25
Hello D,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Connor provided you with exceptional service. It's always our goal to ensure our customers feel informed and satisfied, and we're delighted that Connor went above and beyond to meet your needs. Your kind words will certainly be shared with him and the rest of our team. We look forward to serving you again in the future, and we’ll be sure to have Connor ready to assist you. Best regards, The Silco Plumbing, Heating, Air Conditioning & Drain Cleaning Team 
Nico got right to the job and installed our new water heater so happy to have hot water Thank you Nico
Response from the owner 14:49 07 Mar 25
Hi Bette,Thank you for your great review! We're so glad to hear that Nico was able to quickly install your new water heater and that you're enjoying hot water again. We really appreciate your feedback and will be here if you need any further assistance! Jerry Silverio, Owner 
Joe with Silco Plumbing is excellent. Highly recommend. Professional service and great communication
Response from the owner 20:19 19 Feb 25
Hello Kirk,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Joe and our team at Silco Plumbing, Heating, Air Conditioning & Drain Cleaning. Providing professional service and clear communication is always our top priority, and it's great to know we met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.Best regards, The Silco Team 
Thank you Niko! Excellent service and understanding with my elderly parents. Finally, 2 toilets changed, after 70yrs! 😉
Response from the owner 15:50 10 Jan 25
Hi Linda,Thank you so much for the kind words! It was a pleasure helping out, and I'm glad we could make the process smooth for your parents. Here's to 70 more years of comfort with those new toilets! 😊 Don't hesitate to reach out if you need anything else! Jerry Silverio, Owner 
Very good experience with Silco. Nico D.arrived right in time and got right to work. Pleasantly we need no other repairs or replacement. I called Silco following a "you gotta replace the furnace"" bad call by a National firm. That firm never followed up on the replacement call,made me suspicious. Thanks Silco and Nico Ducette.
Response from the owner 16:16 13 Dec 24
Hi Joe,Thank you for sharing your experience! We're so glad Nico could provide timely and honest service, giving you peace of mind without unnecessary repairs or replacements. We appreciate your trust in Silco and are here whenever you need us! Jerry Silverio, Owner 
Prompt, reliable, professional, courteous and their workmanship is first rate. I needed plumbing work done at my home and Nikko was superb. He was all of the above and cleaned up so well you would never have known he had done any work. Thank you again Nikko!
Response from the owner 15:40 25 Oct 24
Hi Carolyn.Thank you so much for your kind words! We're thrilled to hear that Nikko exceeded your expectations with his professionalism and attention to detail. We pride ourselves on providing prompt and reliable service, and it's wonderful to know that the cleanup left your home just as it was. We look forward to assisting you with any future needs! Jerry Silverio, Owner 
Silco Plumbing was a huge help and thoroughly professional when my toilet tank leaked from the second floor through the kitchen ceiling. Silco Plumbing sent someone that day and he tackled all the issues he found with the toilet. I feel lucky to have Silco Plumbing in my contacts. Ben was excellent to work with.
Response from the owner 15:13 20 Sep 24
Hi Kitty,Thank you for your thoughtful review! We're so glad we could assist you quickly and professionally with the leak. It's great to hear that Ben provided excellent service, and we're happy to be in your contacts for any future plumbing needs! Jerry Silverio, Owner 
Ben did a great job!! He was here 10 mins early, which we liked. And he did a great job fixing our leaking bathroom faucet and toilet. Thanks Ben. Thanks Silco.
Response from the owner 04:07 16 Aug 24
Hi Ronnah,Thank you for your fantastic review! We're glad to hear that Ben arrived early and did a great job fixing your bathroom faucet and toilet. We appreciate your support and look forward to helping you again in the future! Jerry Silverio, Owner 
Our Numbers in Saugus, MA
All the Water Heater Services You Need in Saugus
- Water Heater Repairs: From minor thermostat issues to major leaks, we’ll fix it right the first time.
- Water Heater Replacements: When your old system can’t keep up, we’ll recommend and install a new, efficient unit.
- Tankless Water Heater Installations: Enjoy endless hot water, lower bills, and a compact design with a tankless upgrade.
- Annual Maintenance & Inspections: Prevent costly breakdowns with routine flushing and detailed inspections.
- Gas & Electric Water Heaters: We service and replace all makes and models, no matter the power source.
- Emergency Service: Hot water out when you need it most? Call us anytime – we’re available 24/7.
Common Water Heater Problems We Solve
Even the best water heaters need attention over time. If you notice inconsistent heating, strange sounds, or leaks, don’t wait – small issues can become costly repairs.
🚿 Running Out of Hot Water? We repair thermostats, heating elements, and valves to restore steady hot water.
💧 Leaking or Moisture Around the Tank? We repair or replace components to stop leaks and protect your home from water damage.
🔊 Strange Noises? Rumbling or banging usually means sediment buildup — we’ll flush and clean your unit to improve efficiency.
🌡️ Temperature Fluctuations? We fine-tune your system so water stays consistently hot.
⚡ Older, Inefficient Heater? Upgrade to a modern, energy-efficient model that helps cut utility costs.
🕒 No Hot Water Emergency? With 24/7 service, you’ll never be left waiting.
Why Saugus Residents Trust Silco Plumbing
FAQs
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From sudden breakdowns to planned upgrades, Silco Plumbing is here to make water heater service in Saugus simple and stress-free. With decades of experience, honest pricing, and same-day service, we’ll keep the hot water flowing when you need it most.
Our Clients Stories
Strout’s Reliable Hot Water Upgrade in Saugus
When Strout in Saugus noticed problems with their 50-gallon electric State water heater, they called us for help. After assessing the unit, we found it was best to replace it rather than risk ongoing issues.
We installed a new 50-gallon electric water heater backed by a warranty, giving Strout a dependable supply of hot water and peace of mind for the years ahead.
Frank’s Hot Water Upgrade in Saugus
When Frank from Saugus reached out for a new water heater, our technician supplied and installed a 40-gallon gas model built for reliability. To give him lasting peace of mind, the system came backed with a 10-year tank warranty.
Now Frank’s home enjoys steady, dependable hot water, and his new system is running perfectly, ready to meet his needs for years ahead.
